Return Policy

Harrow & Vale Return Policy

At Harrow & Vale, we offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

Return Conditions

For the return to be approved, the item must be in the same condition as when you received it – unused, with labels still attached, and in its original packaging. You will also need a receipt or proof of purchase.

Canceling an Order

Orders can only be canceled within 1 hour of placing the order. After this, we cannot guarantee cancellation as your order may have already been processed and shipped.
If the item has already been shipped, our return policy applies.

How Do I Request a Return?

To initiate a return, contact us at: info@harrow-vale.com
If your return is approved, we will send you instructions on how and where to send the package.

Please note:

  • Returns must be requested in advance – goods sent back without approval will not be accepted.

  • All returns are sent at your own expense, directly to our supplier (see our Terms & Conditions).

  • We do not have any warehouse facilities in Europe. Returns must therefore be sent to our warehouse in East Asia. The return cost is paid by the consumer and amounts to approximately $20 USD.

Damaged or Incorrect Items

Please inspect your order upon delivery. Contact us immediately if anything is damaged, defective, or incorrect.
We require a photo or video of the damage in order to process the claim.

Exceptions – Non-Returnable Items

The following items cannot be returned:

  • Fresh goods (e.g., food, flowers)

  • Personal products (e.g., beauty products)

  • Custom-made/ordered products

  • Dangerous goods (flammable liquids, gases)

  • Gift cards and sale items

Please do not hesitate to contact us if you have any questions about your specific item.

Exchanges

Would you like to exchange an item? Return the item you have and place a new order after the return has been approved — this is the fastest way to get the right product.

Refunds

Once we have received and inspected your return, we will notify you if the refund has been approved.
If so, the refund will be made automatically via your original payment method.
Please note that it may take a few business days for the refund to appear in your account.

We charge a 20% restocking fee on all approved returns.
We do not offer shipping labels for return shipments.

Questions about returns?
Feel free to contact us at info@harrow-vale.com